Terms of Service
Effective Date: April 8, 2026
Last Updated: April 8, 2026
Welcome to the website of iKare Mood Trauma, Recovery Clinic ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website located at IKARE.IO and any related services, content, forms, or communications provided through the website (collectively, the "Site").
By accessing or using this Site, you agree to these Terms. If you do not agree, do not use the Site.
1. Not Medical Advice
The information provided on this Site is for general informational purposes only and does not constitute medical advice, psychiatric advice, diagnosis, or treatment. Use of this Site does not create a doctor-patient relationship.
You should not rely on information on this Site as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider regarding any medical or mental health condition.
2. No Emergency Services
This Site is not intended for emergency communications.
If you are experiencing a medical or psychiatric emergency, call 911 immediately or go to the nearest emergency department. Do not use this Site, email, SMS, or contact forms for urgent or emergency issues.
3. HIPAA and Communications Disclaimer
We may collect information you provide directly to us through this Site, including your name, contact information, appointment requests, messages, and other information you choose to submit.
This Site may not be a secure or HIPAA-compliant method of communication unless explicitly stated. You should not submit sensitive or confidential health information, including Protected Health Information (PHI), through general website forms, email, or SMS messaging unless specifically instructed to do so through a secure platform.
While we use reasonable administrative, technical, and physical safeguards designed to protect information, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You transmit information to us at your own risk.
4. Eligibility
You must be at least 18 years old to use this Site. If you are under 18, a parent, guardian, or personal representative must use the Site on your behalf in accordance with applicable law.
By using the Site, you represent that:
You are at least 18 years old or using the Site through a legal representative
The information you provide is accurate and complete
You will use the Site in compliance with applicable laws
5. Appointment Requests and Communications
Submitting a form, appointment request, or message through the Site:
does not guarantee an appointment
does not create a provider-patient relationship
may not be monitored continuously
may not be secure
We do not guarantee response times to any communication submitted through the Site.
By submitting your information, you consent to being contacted by us via phone, email, or electronic communications regarding your inquiry, scheduling, care, or administrative needs.
6. Email Communications
iKare sends two categories of email and complies with the CAN-SPAM Act and applicable regulations.
Transactional Emails:
Appointment confirmations and reminders
Billing statements and payment notifications
Updates regarding your care or provider availability
Compliance-related notices and disclosures
Breach notifications (if applicable)
These are sent as necessary for your care and administrative purposes.
Marketing Emails:
Newsletters and wellness resources
Service updates and new offerings
Mental health events or promotions
Marketing emails are sent only with your consent. You may unsubscribe at any time using the link provided. We do not share your email with third parties for their own marketing purposes.
We avoid including sensitive health information in emails unless they are encrypted or otherwise secured. Do not send PHI, diagnoses, or treatment details via standard email.
7. SMS / Text Messaging
iKare may offer SMS/text messaging for administrative, care-related, and limited marketing communications through a third-party SMS service provider. By providing your phone number and opting in, you agree to receive SMS messages from us.
Types of Messages May Include:
Appointment reminders and scheduling confirmations
Billing notifications and administrative updates
Responses to your inquiries
Limited marketing or promotional messages (only with your consent)
Message frequency may vary. Message and data rates may apply.
SMS is not a secure communication channel. Text messages are transmitted through third-party carrier networks that we do not control. Do not send PHI, diagnoses, medications, or mental health information via SMS.
SMS is not appropriate for urgent or emergency communications. If you are experiencing a medical or psychiatric emergency, call 911 or go to the nearest emergency department.
Opt-Out and Help:
Reply STOP to opt out at any time
Reply HELP for assistance
Consent to receive SMS messages is not a condition of receiving care.
We do not share your mobile number with third parties for their own marketing purposes.
Our SMS practices comply with the Telephone Consumer Protection Act (TCPA) and applicable carrier guidelines.
8. Permitted Use
You agree to use the Site only for lawful purposes. You agree not to:
Violate any applicable laws or regulations
Attempt to gain unauthorized access to systems or data
Upload malicious code or harmful material
Interfere with website operation or security
Impersonate another person
Submit false or misleading information
Use bots, scraping tools, or automated systems
We reserve the right to restrict or terminate access for misuse.
9. Intellectual Property
All content on this Site, including text, graphics, logos, design, layout, and software, is our property or that of our licensors and is protected by applicable intellectual property laws.
You may view and print pages for personal use only. You may not copy, reproduce, distribute, modify, or use content for commercial purposes without permission.
10. Third-Party Links
The Site may contain links to third-party websites or services. We are not responsible for the content, privacy practices, security, or accuracy of third-party sites. Use of such sites is at your own risk.
11. Website Availability
We do not guarantee that the Site will be available at all times. We may modify, suspend, or discontinue the Site or any feature at any time without notice.
12. Disclaimer of Warranties
This Site is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including accuracy, reliability, availability, fitness for a particular purpose, and non-infringement.
13. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from use of the Site, inability to use the Site, reliance on Site information, communications through the Site, or technical failures.
14. Indemnification
You agree to indemnify and hold harmless iKare Mood Trauma, Recovery Clinic, its providers, employees, and affiliates from any claims, damages, losses, or liabilities arising from your use of the Site, your violation of these Terms, or your submission of information.
15. Geographic Use
This Site is intended for users located in the United States. Healthcare services are only provided where our clinicians are licensed and permitted to practice.
16. Changes to These Terms
We may update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the Site constitutes acceptance of the revised Terms.
17. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.
18. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
19. Contact Information
If you have questions about these Terms, contact:
IKARE Mood, trauma, Recovery Clinic
2833 Babcock Rd. Suite 309
San Antonio, Texas, 78229
(210) 301-0125
